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Credit card dispute charge
This applies for either fraudulent charges or merchant errors.
As soon you as you realize that your credit card has a fraudulent or incorrect charge, try your best to determine what happened.
The key is to act quickly and responsibly.
Incorrect duplicate charges and arithmetic mistakes in the charges are also billing errors.Even then, most credit card issuers will not hold you liable for anything thanks to the zero liability policies of the four major credit card networks: Visa, MasterCard, Discover and American Express.It will never show up on the statement again.Meanwhile, the card issuer will get in touch with the merchant to find out their side of the story.The Fair Credit Billing Act regulates what the company can do while its investigating: It cant try to collect the amount thats in dispute or the interest dispute credit report online on that charge, although you still have to pay the part of your bill thats not under investigation.Before you send it, make a few copies, so you can save one for your records and send another copy to your credit card company, as proof of your efforts to resolve this dispute.Unauthorized or Fraudulent Charges, the credit card company can decide you owe the disputed amount when theres a disagreement between you and a merchant over a charge you agreed.Keep on Paying, even though you're disputing an item on your current bill, it's important to maintain your other payments.The company must complete its investigation and resolve the issue within two billing cycles or 90 days, whichever is sooner.If you've made these purchases on a credit card and these days, that's a near certainty you're in luck.
Next you'll draft a letter to your credit card company, to officially alert it of the disputed purchase amount.
If it decides that there was a billing error, its required to give you a written explanation of the corrections its making and to delete both the charge and any interest and fees that went with.
Be sure to keep records of each interaction, the person you spoke with as well as the date and time, so you can refer back to them if needed.
And if only the card number was stolen, so that you are still holding on to the physical card, youre not obligated to pay any unauthorized charges.
Most large retailers have customer service policies in place that err strongly on the side of being generous, at least within a certain period of time, and under "ordinary" circumstances.What Can I Expect After I Submit A Dispute?To open a credit card dispute, you send a letter explaining the situation along with copies of receipts or other evidence you have to your credit card company.Your card issuer will likely ask you for more information related to the charge, including the merchant and the transaction amount.If you dont get immediate resolution from the merchant then you will want to involve the card issuer.Put It In Writing, if the merchant won't budge, it's time to put your complaint in writing.Its also required to send you a written statement if it decides the bill was correct.But, there's still always a chance that your claim could be denied on these grounds.Finally, the law limits what you owe if your credit card company doesnt follow the procedures mandated by the Fair Credit Billing Act.
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